Our Message

Our founder, John W. Pohlen, instituted a Code of Ethics to reinforce the values, integrity, responsibility and reputation that SalonEquipment.Com has come to stand for. This commitment to maintain high standards both within our company and in our dealings with customers continues today in his honor. We are very proud of our standing in the beauty salon and spa community, and look forward to growth in our industry. We pledge that the standards set out by our founder, John W. Pohlen, in our Code of Ethics, will be maintained by all involved in our organization.

Cynthia Pohlen, John Pohlen Jr., Gilbert Lee, and Associates.

Our Commitment to our Customers

As a major distributor of fine salon and spa equipment, SalonEquipment.Com makes the following commitments:

• We carry only top name brand equipment from manufacturers that stand behind their product. We do not substitute lesser quality equipment in place of name brand items.
• Our sales staff will give you accurate information and advice about our lines of equipment and furniture, allowing you to choose the equipment that best suits your needs. We want you to have the best equipment available that suits your budget, and we will not pressure you into equipment that you don't need or can't afford.
• We will honor all warranties and guarantees made by the manufacturer and will help facilitate any claims made by our customer.
• Due to the fact that we deal with a wide variety of beauty salon and spa equipment manufacturers, delivery times of equipment will vary. We will not mislead you regarding delivery times, and will help you plan the arrival of your equipment to best suit your schedule.

1. Does the company accept credit cards?
   Beware of companies that don't. Using a credit card when first doing business is your best protection.
2. Does the company have a Federal I.D. Number?
3. Does the company have a Dunn & Bradstreet Number?
4. Is the company a member of the Better Business Bureau?
5. Does the company have a warehouse and showroom?
6. Is the company in good standing with the manufacturers it represents?
7. Does the company sell only quality salon and spa equipment?
8. Does the company offer nationwide repair, installation and maintenance service?
9. Does the company offer consultation services, design & layout capabilities?
10. Does the company staff have an interior design background?
11. Does the company participate in trade shows?
12. Is the company a member of related beauty business organizations?